If this is your first refill order with us then we just ask for a £5 refundable bottle deposit. Just add the deposit to your cart alongside your refill order.
The whole reason we do our refill service is to encourage people to ditch the plastic, this is why we refill our products in glass bottles rather than cheaper plastic bottles. The deposit helps to not only cover this cost but is also an added incentive for customers to return them to us so it therefore helps us to reduce our waste.
If you have decided not to use our service any longer then its no problem! Please just email firstname.lastname@example.org with ‘Deposit Return Request’ in the header and we will send you further instructions. Upon collection of your empty glass bottles, we will refund your £5 deposit straight away- no hard feelings!